For more information, please visit our FAQs page at https://shopfilthymitts.com/pages/faqs.

WHERE'S MY ORDER?

Orders typically ship 3-5 business days after your order is received and are shipped UPS or USPS standard post, which takes 3-5 business days. Orders ship after they are printed and we do not have a warehouse! We'd say conservatively, expect 8-10 business days for delivery.  Sometimes things happen and we ask that you be patient. However, if it has been more than 3 weeks, please contact filthymitsco@gmail.com with your name, email, what you ordered and/or any specifics about your order to help us locate your product. Once a tracking number has been generated, we cannot refund your order.

CAN I GET MY ORDER FASTER?

The short answer is no. Occasionally, depending on our print production partners, some orders do come out faster - depends on demand - but we cannot guarantee any order will arrive in 2-3 days. This is why we also do not offer any sort of "express shipping" options. All orders are printed after they are received - not processed from a warehouse - then shipped after they are printed. Please read the above "where's my order" section to better understand our processing and shipping.

I LIVE OVERSEAS AND WANT TO BUY, BUT IT WON'T LET ME!

Due to costs, import & tax regulations, and previous issues with fraud attempts originating overseas, at this time we only ship to the United States, and Canada. We're sorry if this is an inconvenience. If we do allow overseas shipping, we will let you know via social media when that happens.

WHY DIDN'T ALL OF MY PRODUCTS SHIP TOGETHER?

Since we use different vendors for different products to give you the best possible item, sometimes your order may be split. Also, if a product is running behind or on back-order for any reason, a shipment may also be split. Please be patient. If you do not receive all of your order within a few weeks, please contact filthymittsco@gmail.com with your name, email, what you ordered and/or any specifics about your order to help us locate your product.

APPAREL

With all of our products being print on demand, we cannot accept returns for reasons other than defect. We know it can be hard to choose a color or size, but please choose carefully.

If it is determined that your product qualifies for return, your full order will be refunded upon receipt of your product. You are responsible for return shipping.

For overstocks & seconds, the products are sol AS-IS and absolutely no refunds, returns, or exchanges will be accepted for any reason.

Please email filthymittsco@gmail.com for further information regarding returns and refunds.

ACCESSORIES

Accessories are not eligible for return or refund for reasons other than defect. Please send us an email with photos of the issue. If it is determined that your product qualifies for return, your full order will be refunded upon receipt of your product, unless otherwise told to keep it. You are responsible for return shipping.

For wax, please note that this is a handmade product, including the tube, which can result in some variance. The wax being loose in the tube is not a defect and the performance of the wax is unaffected. Additionally, while we try to choose the best shipping methods possible, we cannot control the conditions in which it is shipped and this may affect the end product. If you believe your wax has been damaged in shipping, please send us photos via email for consideration of refund or replacement.

Please email filthymittsco@gmail.com for further information regarding returns and refunds.

CUSTOM ORDERS

Custom orders of any kind are not eligible for return or refund with exception of major defect. If you believe there has been an error on our part or that your order is defective, please provide us with photos via email for review and consideration.

Please email filthymittsco@gmail.com for further information regarding returns and refunds.