HOLIDAY SHIPPING NOTICE: We are still experiencing on-going shipping delays. As of 11/21/2021 our average production to ship time is 14+ business days. Please CLICK HERE to learn more.
PLEASE NOTE: All apparel products are PRINT ON DEMAND, meaning we DO NOT have a warehouse with products ready to ship. Orders can take up to 14 BUSINESS DAYS to process, produce, and ship on average. Custom and/or bulk orders may take longer.
HOW ARE PRODUCTS PRINTED?
Most of our apparel products are print-on-demand using direct to garment technology. It results in a high-quality, long lasting print that will stand up to wearing and washing many, many, many times. All of our other products use a combination of heat sublimation and/or UV light printing. Both provide a high-resolution, durable print product.
WHERE'S MY ORDER?
HOLIDAY SHIPPING NOTICE: https://shopfilthymitts.com/pages/holiday-shipping-notice
Orders ship after they are printed and we do not have a warehouse! Orders typically ship 3-5 business days after your order is received and are shipped UPS or USPS standard post, which takes 3-5 business days. We'd say conservatively, expect 10-14 business days for delivery. We also have some full cut & sew sublimated products on our site. These designs can take longer for production and shipping.
Sometimes things happen and we ask that you be patient. However, if it has been more than 21 business days, please contact email@example.com with your name, email, what you ordered and/or any specifics about your order to help us locate your product. Once a tracking number has been generated, we cannot refund your order.
Custom sublimation orders, such as team jerseys, and bulk orders can take 4-6 weeks for production to delivery. Please be patient.
CAN I GET MY ORDER FASTER?
The short answer is no. Occasionally, depending on our print production partners, some orders do come out faster - depends on demand - but we cannot guarantee any order will arrive in 2-3 days. This is why we also do not offer any sort of "express shipping" options. All apparel orders are printed after they are received - not processed from a warehouse - then shipped after they are printed. Please read the above "where's my order" section to better understand our processing and shipping.
I LIVE OVERSEAS AND WANT TO BUY, BUT IT WON'T LET ME!
Due to costs, import & tax regulations, and previous issues with fraud attempts originating overseas, at this time we only ship to the United States and Canada. We're sorry if this is an inconvenience. If we do allow overseas shipping, we will let you know via social media when that happens.
WHY DIDN'T ALL OF MY PRODUCTS SHIP TOGETHER?
Since we use different vendors for different products to give you the best possible item, sometimes your order may be split. Also, if a product is running behind or on back-order for any reason, a shipment may also be split. Please be patient. If you do not receive all of your order within a few weeks, please contact firstname.lastname@example.org with your name, email, what you ordered and/or any specifics about your order to help us locate your product.
WHY ARE YOUR SHIPPING CHARGES SO HIGH?
Due to increased shipping charges we are seeing, we have had to integrate compounding shipping and that is dependent on a few factors, mostly relating to what you are ordering, how much, if it all comes from the same place/production site, and where you live. We have tried to keep them as low as possible, while still making sure we have all of our costs covered.
We do offer delivery and/or local pick-up for people within 20 miles of Canonsburg, PA. There is a $10 fee for delivery which covers delivery gas costs as well as any in-bound shipping if applicable. All orders choosing local delivery are subject to review. You will be contacted with information when your product is available and to coordinate meet/pick-up or you will receive shipping notifications if this was a better option. Not all products are available for local pick-up and will be automatically delivered to you. Must be within 20 miles of Canonsburg, PA or reasonable range. Local delivery can also increase delivery time, depending on product - if it is on-hand or has to go through the print-on-demand production queue and be sent to us first. If there are questions regarding local delivery, please email email@example.com.
WHAT ABOUT RETURNS?
With all of our apparel products being print on demand, we cannot accept returns for reasons other than defect. We know it can be hard to choose a color or size, but please choose carefully. Our accessories may be eligible for return & refund or exchange as long as they are unopened or un-used. You will be responsible for shipping charges to return your item. Please email firstname.lastname@example.org for further information regarding returns.
WHERE'D MY COMMENT GO?
At Filthy Mitts Co. we reserve the right to monitor all communication for appropriateness. While our designs may not always be 100% family friendly, we will not tolerate abusive, hateful, otherwise overtly negative behavior, or spam on our website or social media outlets. Whenever possible, we will try to communicate with the poster to resolve any issues as best we can.
I CAN'T FIND [INSERT PRODUCT HERE]
We work with a few vendors, but unfortunately we can't always get every product at a price and/or production quality that we want to provide to you. We try our best to add new products as they become available, so keep an eye on the site and on our social media.
MY PRODUCT SMELLS FUNNY
In printing applications, it is sometimes necessary to pre-treat fabric to help set the ink. Often this pre-treat is a vinegar solution or other, sometimes not-awesome-smelling, solution. Washing your garment once or twice should take care of the smell.
WHY ARE SOME ITEMS DIFFERENT PRICES?
We work with different vendors and production outlets to provide our products print-on-demand which can affect our cost. Additionally, different types of printing and designs can cost different amounts. We always do our best to find the best price for you and us. To help you out, we're always offering a variety of specials throughout the year - keep an eye on our Facebook page - and adjusting our prices as our vendors adjust theirs.
MY DISCOUNT CODE ISN’T WORKING!
We have a variety of discount codes out in the wild. Like many sites, not all codes work on all products or collections, may be subject to expiration, and limitation of use to one person/household/email address. Changes to discount use can be made at any time without notice. Additionally, custom/special orders are NOT eligible for any discounts, coupons, or specials.
Wholesale and team ordering options are available. Select Wholesale items can be purchased directly through our website. Please contact email@example.com to receive the wholesale link. Team sales include all items on our website, as well as custom bulk orders, jerseys, and accessories. Custom and team sales are not eligible for return or refund, except for cases of defect. Please contact Amanda at FilthyMittsCo@gmail.com to discuss team sales.