FAQs
PLEASE NOTE: All apparel products (unless overstock) are PRINT ON DEMAND, meaning we DO NOT have a warehouse with products ready to ship. Orders can take up to 14 BUSINESS DAYS to process, produce, and ship on average. Custom and/or bulk orders may take longer.
HOW ARE PRODUCTS PRINTED?
Most of our apparel products are print-on-demand using state-of-the-art printing or embroidery methods. Please read below for more information about some of our apparel decorating techniques.
Direct to Garment (DTG): A direct printing method that gives the durability and print feel of traditional screen printing, with the ability to print in nearly any color. This is our primary and preferred printing method.
Dye Sublimation: A method of printing in which the ink (or dye) is embedded directly into the fibers of the fabric instead of sitting on on top. The colors are bright, resist fading, and do not crack or peel. All dye sublimated products are made of polyester or poly blends. Examples include uniforms, skate towels, and base layers. These products can take longer to produce and are often imported from overseas print production specialists.
Embroidery: Embroidery is a stitched or sewn method of garment decoration. It has limited applications.
Direct to Film (DTF): This is a hybrid printing method where a design is printed to a film used to heat press onto a garment. It produces colors and designs similar to DTG, but had some wear limitations. We use this on some youth apparel and synthetic garments where it's application is best warranted.
WHERE DO YOU GET YOUR PRODUCTS FROM?
We source and contract white label apparel manufacturers and print producers both in the U.S. and internationally that can meet our print needs. While we do have some access to - and have used - national label brands, we are working to switch over to exclusively use our curated manufacturing partners.
WHERE'S MY ORDER?
Orders typically ship 3-5 business days after your order is received and are shipped UPS or USPS standard post, which takes 3-5 business days. Orders ship after they are printed and we do not have a warehouse! We'd say conservatively, expect 8-10 business days for delivery. Sometimes things happen and we ask that you be patient. However, if it has been more than 3 weeks, please contact filthymitsco@gmail.com with your name, email, what you ordered and/or any specifics about your order to help us locate your product. Once a tracking number has been generated, we cannot refund your order.
STANDARD APPAREL/ACCESSORY ORDERS: Most apparel and accessory orders will ship 3-5 business days after your order is placed. Shipping will generally take a few days after that. Conservatively, we expect 8-10 business days from order to delivery. However, if it has been more than 3 weeks, please contact filthymitsco@gmail.com with your name, email, what you ordered and/or any specifics about your order to help us locate your product. Once a tracking number has been generated, we cannot refund your order.
CUSTOMIZED/PERSONALIZED ORDERS: Customized or personalized orders may take longer from order to final production and shipping. We expect most customized/personalized orders to take up to 14 business days. Some may take longer and will be noted on the product page.
TEAM/JERSEY/UNIFORM ORDERS: Team, bulk, uniform, or jerseys types of orders have an extended production to shipping time. On average, these orders take 4-6 business weeks depending on product, quantity, and where they are shipping from.
CAN I GET MY ORDER FASTER?
The short answer is no. Occasionally, depending on our print production partners, some orders do come out faster - depends on demand - but we cannot guarantee any order will arrive in 2-3 days. Definitely not overnight; we are not Amazon... This is why we also do not offer any sort of "express shipping" options. Most orders are printed/processed after they are received - not processed from a warehouse - then shipped after they are printed. Please read the above "where's my order" section to better understand our processing and shipping.
WHAT AFFECTS SHIPPING TIME?
There are several factors that can affect production to delivery times. Please read some examples below.
DAY & TIME OF THE WEEK: Shipping time is based on business days. That is Monday - Friday, 9am to 4pm est. Orders placed after 4pm will be considered the next day. For example, you place your order on Thursday, July 2 at 10:25pm. Effectively, your order has been placed at 9am Friday, July 3rd. July 4th is both a weekend (non-business day) and a holiday. The order might go out on Monday, but more than likely your order will not go out until Tuesday, Wednesday, or Thursday.
HOLIDAYS: If a major holiday falls on a week day (business day) it becomes a non-business day. If a major holiday falls on a weekend, while your order will be processed to our production facility, it may be subject to facility shutdowns. Additionally, as a US based company, packages may not ship as expected on a holiday and may incur additional or unexpected delays due to the holiday and/or the volume of our shipping carrier.
FACTORY SHUTDOWN: We use a combination of domestic (US & Canada) and international manufacturers. Not only do we contend with our own federal holidays, we contend with theirs. Our overseas uniform manufacturer usually has a 2 week shutdown toward the beginning of the year and another 1-2 week shutdown in the early summer. We will do our best to notify customers in advance through the website and email as orders come in, but please be advised of occasional delays.
WEATHER: Yes, weather can cause delays in shipping/delivery. We will do our best to mitigate any issues but be advised that once a product is given to the shipping carrier there isn't a whole lot more we can do.
THE UNEXPECTED: Inventory issues, production or website hiccups, geo-political situations, vacation, etc. can also cause unexpected delays. We always ask for patience and communication.
I LIVE OVERSEAS AND WANT TO BUY, BUT IT WON'T LET ME!
Due to costs, import & tax regulations, and previous issues with fraud attempts originating overseas, at this time we only ship to the United States, and Canada. We're sorry if this is an inconvenience. If we do allow overseas shipping, we will let you know via social media when that happens.
WHY DIDN'T ALL OF MY PRODUCTS SHIP TOGETHER?
Since we use different production manufacturers and suppliers for different products to give you the best possible item, sometimes your order may be split. Also, if a product is running behind or on back-order for any reason, a shipment may also be split. Please be patient. If you do not receive all of your order within a few weeks, please contact filthymittsco@gmail.com with your name, email, what you ordered and/or any specifics about your order to help us locate your product.
WHY ARE YOUR SHIPPING CHARGES SO HIGH?
Due to increased shipping charges we are seeing, we have had to integrate compounding shipping rates. Compounding shipping is dependent on a few factors, mainly relating to what you are ordering, how much, if it all comes from the same place/production site, and where you live. We have tried to keep them as low as possible while still making sure we have all of our costs covered.
CUSTOM UNIFORM/JERSEY/TEAM/BULK ORDERS: We incur two shipping costs: getting it to us from our manufacturer and then shipping it out to you. The smaller the order - such as single jersey fill-in orders - incur much higher costs than a full team order, especially if it comes from our overseas manufacturers. I promise, we aren't making money off the shipping and in most cases are losing money. We do this for you and for the love of the game!
LOCAL DELIVERY/PICK-UP
We do offer delivery and/or local pick-up for people within 20 miles of Canonsburg, PA for select items (mostly custom uniform orders), however, you will still need to pay inbound shipping charges to get the product to Canonsburg - NO free/reduced shipping. If you need or want local pick-up please use the Customer Note area on the cart page to indicate this or email filthymittsco@gmail.com as soon as you can after placing your order to arrange pick up or delivery. Again, this is not available for all items ordered.
WHAT ABOUT RETURNS OR CANCELLATIONS?
With all of our apparel products being print on demand, we cannot accept returns for reasons other than defect. We know it can be hard to choose a color or size, but please choose carefully. Our accessories may be eligible for return & refund or exchange as long as they are unopened or un-used. You will be responsible for shipping charges to return your item. Once an order has gone into the production queue (usually within hours of placing the order) or if a shipping label has been created, orders cannot be canceled. Please email filthymittsco@gmail.com for further information regarding returns.
WHERE'D MY COMMENT GO?
At Filthy Mitts Co. we reserve the right to monitor all communication for appropriateness. While our designs may not always be 100% family-friendly, we will not tolerate abusive, hateful, otherwise overtly negative behavior, or spam on our website or social media outlets. Whenever possible, we will try to communicate with the poster to resolve any issues as best we can.
I CAN'T FIND [INSERT PRODUCT HERE]
We are not an apparel decorator. We are a lifestyle brand! We work with a few vendors, but unfortunately we can't always get every product at a price and/or production quality that we want to provide to you. We try our best to add new products as they become available from our curated manufacturers, so keep an eye on the site and on our social media.
MY PRODUCT SMELLS FUNNY
In printing applications, it is sometimes necessary to pre-treat fabric to help set the ink. Often this pre-treat is a vinegar solution or other, sometimes not-awesome-smelling, solution. Washing your garment once or twice should take care of the smell.
WHY ARE SOME ITEMS DIFFERENT PRICES?
We work with different vendors and production outlets to provide our products print-on-demand which can affect our cost. Additionally, different types of printing techniques, designs, and even apparel colors can cost different amounts. We always do our best to find the best price for you and us. To help you out, we're always offering a variety of specials throughout the year - keep an eye on our Facebook page - and adjusting our prices as our vendors adjust theirs.
MY DISCOUNT CODE ISN’T WORKING!
We have a variety of discount codes out in the wild. Like many sites, not all codes work on all products or collections, may be subject to expiration, and limitation of use to one person/household/email address. Changes to discount use can be made at any time without notice. Additionally, custom/special orders are NOT eligible for any discounts, coupons, or specials.
WHOLESALE/TEAM ORDERING
Wholesale and team ordering options are available. Select Wholesale items can be purchased directly through our website. Team sales include all items on our website, as well as custom bulk orders, jerseys, and accessories. Custom and team sales are not eligible for return or refund, except for cases of defect. Please contact Amanda at FilthyMittsCo@gmail.com to discuss team sales.