For more information, please visit our FAQs page at https://shopfilthymitts.com/pages/faqs.
WHERE'S MY ORDER?
Orders typically ship 3-5 business days after your order is received and are shipped UPS or USPS standard post, which takes 3-5 business days. Orders ship after they are printed and we do not have a warehouse! We'd say conservatively, expect 8-10 business days for delivery. Sometimes things happen and we ask that you be patient. However, if it has been more than 3 weeks, please contact firstname.lastname@example.org with your name, email, what you ordered and/or any specifics about your order to help us locate your product. Once a tracking number has been generated, we cannot refund your order.
Custom team and uniform orders can take upwards of 4-6 weeks depending on product, quantity, and where they are shipping from.
CAN I GET MY ORDER FASTER?
The short answer is no. Occasionally, depending on our print production partners, some orders do come out faster - depends on demand - but we cannot guarantee any order will arrive in 2-3 days. This is why we also do not offer any sort of "express shipping" options. All orders are printed after they are received - not processed from a warehouse - then shipped after they are printed. Please read the above "where's my order" section to better understand our processing and shipping.
I LIVE OVERSEAS AND WANT TO BUY, BUT IT WON'T LET ME!
Due to costs, import & tax regulations, and previous issues with fraud attempts originating overseas, at this time we only ship to the United States, and Canada. We're sorry if this is an inconvenience. If we do allow overseas shipping, we will let you know via social media when that happens.
WHY DIDN'T ALL OF MY PRODUCTS SHIP TOGETHER?
Since we use different vendors for different products to give you the best possible item, sometimes your order may be split. Also, if a product is running behind or on back-order for any reason, a shipment may also be split. Please be patient. If you do not receive all of your order within a few weeks, please contact email@example.com with your name, email, what you ordered and/or any specifics about your order to help us locate your product.